Return & Cancellation Policy

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions once approved. All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Any items returned with damages or without original packaging will be deducted from the refund or rejected. Before shipping a return, please save the tracking number your records.

Due to the size, setup requirements, and nature of our photobooth and 360 photobooth products, we have a strict return policy for these items.

• Opened or Used Products: Once the product box has been opened or the equipment has been used, returns or exchanges will not be accepted under any circumstances.

• Unopened Products: If the box remains unopened and in its original condition, customers may return the item within 14 days of delivery. However, a restocking and refund processing fee will apply, and the customer is responsible for all return shipping costs.

• Returned items must be shipped in their original packaging, with all accessories and manuals included. Any missing or damaged components may result in a partial refund or denial of return.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return request. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-5 business days of receipt of the returned item or cancellation request.

 You can cancel items as long as we haven’t started the shipping process. This is usually within 24 hours of placing your order.  If it’s too late to cancel an item, don’t worry. You can return your item once you receive it.