UNIQU Warranty Policy
At UNIQU, we strive to provide high-quality products that meet your expectations. To ensure customer satisfaction, we offer a limited warranty for manufacturing defects. Below are the details of our warranty policy:
Coverage
Our warranty covers manufacturing defects that may occur during normal, intended use of the product. Examples of manufacturing defects include:
- Clamps that fail to secure devices properly despite correct usage.
- Extension or retraction mechanisms that are faulty or non-functional.
- Structural defects, such as cracks or instability present upon initial use.
Exclusions
The warranty does not cover damage resulting from:
- Improper handling or misuse of the product.
- Accidental damage caused by dropping or applying excessive force.
- Modifications or repairs made by unauthorized individuals.
- Normal wear and tear from regular use over time.
Warranty Period
- The warranty is valid for 1 year from the original date of purchase.
Process for Filing a Warranty Claim
- Submit Proof: Contact us with your order number, a detailed description of the issue, and a clear video or images of the product showing the defect.
- Review Process: Once we receive the required information, we will assess whether the issue falls under our warranty coverage.
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Resolution:
- If the issue is deemed a manufacturing defect, we will repair or replace the item at no cost.
- If the damage does not qualify as a manufacturing defect, you may still purchase replacement parts or a new product.
Shipping and Returns
- Customers are responsible for the return shipping costs unless the product is confirmed to have a manufacturing defect.
- The returned product must include all original accessories and packaging.
If you have any questions about this policy or need assistance, please reach out to our support team at info@uniqu.store.